0116 2431698

Terms and Conditions

Thank you for taking the time to look at the terms and conditions which are applied to all orders that are placed with Wind Plus Ltd. Wind Plus Ltd may change these terms and conditions from time to time. The version found here on this website is deemed to be current and overrides any previously published version.

All goods remain the property of Wind Plus Ltd until paid for in full. Prices, specifications and the availability of items are subject to change without notice.

Our Contact details:

Wind Plus Ltd
Uppingham Gate
Ayston Road
Uppingham
Rutland
LE15 9NY
England

Phone: +44 (0) 116 2431698
Fax: +44 (0) 116 2982408
Email: sales@windplus.co.uk

VAT Registration Number: GB 546 5021 57
Wind Plus Ltd is a limited company registered in England and Wales under company number 04532086

Making a Purchase

Please place your order online through this website. We have no minimum order quantity or invoice value. Payment must be received in full in GB pounds sterling (£) before goods are despatched. Items that are out of stock at the time of ordering will be placed on back order and sent as soon as possible. Please contact us if you wish to cancel a back order.

We do not take payment for any item until it is ready to ship. Back order items are not charged for until they are despatched.

We accept the following credit and debit cards: Visa, MasterCard and American Express

If you are shopping from outside the UK, your card company will convert the transaction to your own currency.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Wind Plus Ltd will not be responsible for any consequential loss or damage which you may suffer if the products you have ordered are not supplied.

Special Order items are subject to a 50% non-refundable deposit.

Delivery

Your order will normally be despatched within three days - often the same day.

UK Postage
Orders are usually sent by 1st Class post at a standard charge of £3.25 + VAT per order. Back order items will be sent post free. Heavy or bulky items may incur additional postage charges, in which case you will be advised before despatch.

Non-UK Postage
Orders from outside the UK are usually sent by Royal Mail, Air Mail service. Postage will be charged based on the order value. Please see the postage rate table here. Postage is calculated automatically at the checkout. Heavy or bulky items may incur additional postage charges, in which case you will be advised before despatch.
Current rates >>

Under no circumstances shall Wind Plus Ltd be liable for consequential loss or damage arising from the damage, loss or delay of an order during transit.

Prices and VAT (Value Added Tax)

All prices are quoted in GB pounds sterling (£) and are subject to UK VAT at 20%. The most up to date prices can be found on this website.

For orders made from the UK, 20% VAT is added.

For orders from the European Union, 20% VAT is added, unless you are a VAT registered EU business and quote your VAT number. In this case, VAT will not be added. Please quote your VAT number when ordering, otherwise VAT will be charged.

All orders from countries outside the European Union are UK VAT free.

Items from the "Wholesale" section of the website are available at wholesale prices, for resale by music shops, via a website login.

Card Payment Security

When making online card payments, you will be redirected to our Payment Service Provider, Sage Pay, to enter your card details. Wind Plus Ltd does not hold card details for any online payments. Payment is completed safely and securely using 128 bit SSL encryption directly on to the Sage Pay web server. Card details are not held in clear text on any website. Sage Pay is a division of Sage (UK) Limited. Further details can be found on the Sage Pay website using the following link: Sage Pay Security Policy

Jurisdiction

These terms and conditions are subject to English Law and any disputes arising will be decided in accordance with English Law in an English court.

Errors & Omissions Excepted

Privacy Policy

Wind Plus Ltd respect the need to protect your privacy. Our privacy policy explains how we use any personal information we collect about you when you use this website or interact with us by any other means. Please see our Privacy & Cookie Policy.

Returns Policy

Returns authorisation must be obtained from Wind Plus Ltd before any returns are made. Goods may be returned for refund or exchange within 14 working days of receipt. For customers within the EU (but not business to business transactions), the refund will include any delivery charge providing the order is returned in full.

All returned items must be returned in their original condition and must not have been used. Any pads returned for refund or exchange may be subject to a 15% restocking charge. All returns must be securely packed and sent at the customers own risk and cost. If the reason for return is that the goods are faulty we will cover return carriage costs by an agreed method. Returns for Special Order items will only be permitted due to faulty goods.