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Privacy & Cookie Policy

Privacy Policy

Wind Plus Ltd is a limited company registered in England and Wales under company number 04532086. Our registered office is at Uppingham Gate, Ayston Road, Uppingham, Rutland, LE15 9NY England. This privacy policy explains how we use any personal information we collect about you when you use this website or interact with us by any other means.

What information do we collect about you?

When you place an order for products or services with us on our website or by any other means, as part of the process, we collect personal information you give us, such as your name, address, telephone number and email address and other personal and non-personal information related to product information, transactional information, website usage, special delivery instructions and other information to ensure the successful completion of your order. We may hold notes of our communication with you on our Accounts/CRM (Customer Relationship Management) systems.

As well as the information we collect about you when you place an order for products or services, we also collect information when you voluntarily complete customer surveys, provide feedback or contact us offline for example by telephone, fax, email or post.

Our website uses web analytics services. Web analytics allow us to recognise and count the number of visitors and see how they move around the website. This helps us improve our service and user experience.

Why do we collect personal information?

We collect such personal and non-personal Information for the following purposes:

Wind Plus Ltd will not share your personal information for marketing purposes with any other company.

In processing your order, we may share your details with trusted third-party suppliers and agencies, so they can process data on our behalf. We only share the information that allows them to provide services to us or to facilitate providing services to you. The types of third parties include but are not limited to:

Communication and Marketing

As a customer, we may contact you regarding your account, the progression of your order, to update you on stock availability and backorders, to resolve a dispute, to poll your opinions through surveys or questionnaires, or to send updates about our company. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will do this if you have previously purchased products or services from us or have consented to receive marketing information from us or have signed up to our mailing list. You have a right at any time to stop us from contacting you for marketing purposes.

If you have previously consented to receive marketing, you may opt out at a later date.

Our general communication and marketing emails are sent using third-party providers to gather statistics around email opening and link clicks, which helps us monitor and improve our content.

We currently use MailChimp as our third-party provider. For further information https://mailchimp.com/legal/privacy/

If you no longer wish to be contacted for marketing purposes, please click here.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. This may include personal data, or anonymous information such as your computers IP address, previously visited pages or items stored in the shopping cart.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 18 May 2018.

How to contact us

If you have any questions about our privacy policy or the information we hold about you, please contact us by email, or write to us at:

Wind Plus Ltd, Uppingham Gate, Ayston Road, Uppingham, Rutland, LE15 9NY England.